Clearing accommodation
Frequently asked questions

Please log in to the Accommodation portal via RISIS to make your application. Please follow the “New Undergraduate Pathway” and select "Clearing" to submit your application.

If your place is confirmed, we will contact you within 48 hours to make you an accommodation offer. If your place is not confirmed, we will hold your application until it is, after which we will make you an accommodation offer within 48 hours dependent on availability.

Once you receive an offer of accommodation, you have 48 hours to accept and pay a £250 security deposit.

We have reserved a number of rooms for students applying through clearing. To view the available accommodation, please view our accommodation webpage.

At the end of the application form, you will find an application notes section where you can let us know key information such as:

• you would prefer single sex accommodation
• you would like a quieter lifestyle room
• you would like to live with a friend.

You can also include requests such as floor preferences and preferred room allocation. We cannot guarantee to meet these requests as they are subject to availability, but we will always take them into consideration.

When you apply, please inform us about any medical conditions that may affect your time in halls. The application notes section allows you to provide us with all the details, but you can always contact the Accommodation Office on +44 (0) 118 200 5011 or by emailing accommodationonline@reading.ac.uk, if you would like to discuss this further.

You may also wish to contact and register with the Disability Advisory Service on disability@reading.ac.uk to discuss your needs.

If you are a Clearing student, the University has put aside rooms at different price points to ensure a variety of room types to choose from. These will be offered on a first-come, first-served basis.

If you have a medical requirement that means you need a room type not listed, please contact the Accommodation Office on +44 (0) 118 200 5011 or by emailing accommodationonline@reading.ac.uk, and we will try to assist you.

To accept your offer of accommodation, you will need to pay a deposit of £250. This is paid using the RISIS web portal when reviewing your offer.

If you have any difficulties paying using the Portal, please get in touch with the Accommodation Office on +44 (0) 118 200 5011 or by emailing accommodationonline@reading.ac.uk.

The contract length determines how many weeks you can stay in your Hall room over the year and how many weeks you pay. The contract lengths are as follows:

• 40 Weeks (September to June): you rent your room during term time and the Christmas and Easter vacations. This means you move in just before the start of Welcome Week and move out after the end of the Summer Term. Most students are on a 40-week contract.
• 51 Weeks (September to September): you rent your room during term time and the Christmas, Easter, and Summer vacations. This means you move in just before the start of Welcome Week and move out at the end of the Summer vacation.

Accommodation payments are due monthly. Your accommodation offer, including the specific costs and due dates, can be viewed on the RISIS web portal.

If you are on a 40-week contract, your fees will be split into three unequal payments of 40%, 40%, and 20%.

If you are on a 51-week contract, your fees will be split into four unequal payments of 35%, 35%, 15%, and 15%.

Your instalment due dates are outlined in your tenancy agreement, and by accepting the terms and conditions of your contract, you are accepting responsibility for payment on the provided dates.

If you are unable to make your rent payment, please contact Student Credit Control before your rent is due. They can be contacted at studentcreditcontrol@reading.ac.uk.

If there is a delay of a few days in receiving your loan, please don’t worry, this often happens during the autumn term. Please just pay once your loan comes through.

If there is a longer delay, please let Student Credit Control know on studentcreditcontrol@reading.ac.uk, and they will be able to advise you.

The easiest way to pay your rent is via the University’s online Webpay. For more information, please visit the Payment of Fees webpages.

You can contact the Accommodation Office on +44 (0) 118 200 5011 or by emailing accommodationonline@reading.ac.uk.