Refugee English communication volunteer support

Volunteers from the University have been helping refugee medical workers improve their English communication skills as part of an initiative from the International Study and Languages Institute (ISLI). 

Laura Connolly and Leslie Lust, both Lecturers at ISLI, are working with refugee medical support workers (MSWs) from the Royal Berkshire Hospital.  

They spend a few hours a week hosting informal, conversational sessions with refugee workers. 

Skills, connections and friendships 

The MSWs are highly qualified in health and medical care, and are working toward certification that will allow them to practise in the UK. This includes English language certification. 

While the MSWs have a good command of the English language and technical vocabulary, these sessions are helping them to gain confidence in informal conversation that will help them better connect with their patients.  

The sessions have also helped the MSWs – most of whom did not know each other before taking part – to form supportive connections and friendships in Reading, helping foster a sense of belonging. 

‘Proud’ 

With Laura and Leslie having themselves moved to the UK from Ireland and the US respectively, they have been able to discuss the challenges of adapting to a new country and building new relationships. 

Laura said: “Volunteering is a worthy commitment that allows us to share our skills and expertise for a few hours a week in a way that is meaningful and has a long-term impact on refugees and their communities.  

“We have been able to share our own experiences of living abroad by helping support the medical support workers in feeling they belong regardless of nationality. It facilitates not only communication skills, but also friendship and strengthens cultural ties in the community.” 

Leslie said: “ISLI has a long tradition of supporting volunteer work and providing opportunities for staff to engage with the wider community, and we are proud to be a part of that.  

“Volunteering also helps the work of the University come alive in the local community. An hour of your time can have a lifetime impact on those you help.” 

City of Sanctuary 

The University is a proud supporter of the City of Sanctuary UK scheme, committed to making the University a welcoming and inclusive place for sanctuary seekers. 

For more information, including on our University of Sanctuary scholarships, visit our City of Sanctuary webpage.