Halls Handbook A-Z

Accepting your accommodation offer forms a legally binding obligation between you and the University. Your accommodation offer will detail your accommodation fees and instalment dates, along with the start and end date of your contract. You can view this at any time:

1. Go to RISIS Applicant Portal,

2. Select ‘Actions’ from the top menu,

3. Select ‘Accommodation’ from the drop-down menu,

4. Follow the link to ‘connect to Accommodation Online’.

To accept your offer of accommodation, you must pay a £250 deposit. For more information go to 'deposits'.

For more information about the terms and conditions of your residency, please see student residence agreement 2023-2024 or student residence agreement 2024/25.

Open Monday – Friday, 08:30 – 17:30, the Accommodation Office are available for help with requests for room transfers and other hall contract queries.

Based on the second floor of the Carrington Building, the Accommodation Office are also available via email at accommodationonline@reading.ac.uk or phone: 0118 200 5011

We understand how important it is to have your own space. Except in emergency situations, such as a flood or fire, we will give at least seven days’ notice for planned maintenance and 24 hours’ notice for other purposes before entering your accommodation. There are a few circumstances where you won’t receive advance notice. These are:

• the exact date and time for work where a resident has reported a problem. Residents will receive a time frame for attendance,
• where we have significant health and safety concerns (including concerns for your welfare),
• in an emergency such as flood, smell of gas, fire or suspected fire,
• fire drills (twice annually),
• where a complaint has been received regarding an issue such as noise, behaviour or issues with visitors,
• where a resident is reported as smoking in the building or possessing illegal drugs. 

Staff will always carry identification. You should always refuse access to anyone who cannot provide ID.

During your time at University, there may be times where you need additional advice and support. The University offer support for a diverse range of problems regarding work, academic, medical, family and beyond. There is a wide range of people available to help, so don’t hesitate in asking should you need to, for someone else or yourself; what you say will always be treated confidentially and with discretion.

We recommend the following sources for personal and wellbeing support:

- Life Tool's programme offer a series of talks throughout the academic year to help you manage academic demands effectively

- Hall Warden or Hall Mentor(s) - not sure who your Warden or Hall Mentor is? Find out who they are

- The student welfare and counselling and wellbeing teams

- 24 Hour Student Support Line 0800 023 2466 call or live chat in confidence with experts

- University Medical Practice – 0118 987 8797 or visit (see Doctors for more information)

- Reading University Students’ Union advisers – 0118 378 4100

-  Disability Advisory service for support with disabilities, learning differences or long term medical or mental health conditions

 

The University also has a range of resources available to help with all aspects of being part of the University of Reading community:

- There are other self-help guides designed for our students.

- A reporting mechanism for incidents of anti social behaviour and harassment on campus: Report + Support

- Leaving University? Have a look at Beyond Uni. We also advise students connect with the careers team before and after leaving.

- Find important information for currents students

- Find important information for international students’

- Find information related to your Accommodation

- Information around Spiritual care

- Students can also seek peer support

- The University Security Team

- Financial advice from the Finance team, Reading Students' Union or the Blackbullion app

- Jobs available for students through Campus Jobs

We recognise that drinking can be an enjoyable and harmless feature of student life, and there's no problem with sensible drinking or avoiding drinking entirely.

For many of our residents, socialising in University bars, or in pubs, or clubs is part of the student experience and, as most of our students are over 18, they're free to legally consume alcohol. However, as we want the best for our students’, we need to ensure there is awareness and understanding around the harmful effects of excessive alcohol consumption. Alcohol is a leading factor in anti-social behaviour, poor attainment and can cause difficulties in relationships.

Students behaving anti-socially not only reflects poorly on the University but impacts both on other members of the University community and the wider local community. Excessive alcohol use which has a negative impact on others can lead to disciplinary action(s). 

The National Union of Students website is a great source for information about safe drinking and alcohol-free alternatives.

If you have immediate concerns about the health or wellbeing of anyone who has consumed excessive alcohol, please call Security Services on 0118 378 7799 or 6300 in an emergency. You can also contact the Welfare team during working hours if you are worried about a friend

Available on both iOS and Android platforms, the 'home at halls' app is dedicated to improving your student experience and time in halls.

The app allows you to:

• complete your electronic inventory
• view and register for events
• register overnight visitors
• collect your parcels and packages
• report faults and maintenance issues
• provide feedback
• let your halls teams know you’re out of residence
• access useful information such as your Halls A-Z handbook, campus maps and the student resident agreement

How to access the app:

- Look out for your personal registration email and download link from noreply@homeathalls.com

- Once you have checked in and been handed your keys, your inventory will appear on the app home screen

- You can now complete your inventory, making sure that you state any issues in your room by selecting the appropriate answer from the drop-down list

- Tap complete and the app's other features will become available, including news and events from around your halls, an easy way to log maintenance issues and much more!

- You can also view the app on a laptop :homeathalls.com. 

For everything you need to know about how and when you can move into your University halls, including your Welcome talk and what to do if you’re arriving out of hours, have a look at our Out of Hours guide.

There may be occasions throughout the academic year where you are not in your accommodation for a period, such as going home during the Winter break and/or Easter break. It is important you let us know when you are away from your accommodation for many reasons, such as during a fire evacuation, to allow the emergency services and staff an accurate headcount.

Another reason is for communal damage charges, if we have a record of you being away from your accommodation during a period when damage occurs, you will not be expected to contribute towards the charges.

The easiest way to let us know when you’re away from your accommodation is by selecting the 'Going Away' option on the Home at Halls app.  For more information see the App section above.

If you want to save space on packing, you can buy a bedding pack in advance and we’ll have it ready for you to collect from your hall reception on arrival. Before you order, check your bed size on your key fact sheet, or through the e-induction to make sure you’ve ordered the correct pack for the size of your bed. The table below shows the options available and how to order:  

Product	Price	Includes	Design/colour	How to order
Single bedding pack (suitable for single bed size)	£42.08	1 each of: Duvet, duvet cover, pillow, pillowcase, sheet	Various – normally multicoloured pattern	By submitting thebedding pack order form
Double bedding pack (suitable for 4ft wide and double bed sizes)	£55.14	1 each of: Duvet, duvet cover, pillow, pillowcase, sheet	Various – normally multicoloured pattern	By submitting thebedding pack order form

Mattress Toppers

Luxury cotton deep filled quilted mattress toppers can be ordered. The cost is as follows: 
 
Standard Single Mattress Topper: £35.50
Standard Double: Mattress Topper £45.00
 
Bridges Hall beds are not of a standard size, so please order the following when completing the form for a Mattress Topper:
 
Bridges Single Mattress Topper: £35.50
Bridges Double Mattress Topper: £45.00

If you're planning to cycle to and from campus, there are lots of options for getting a bike at the University. You could hire a bike from UniCycle run by Reading Students' Union. This is a small scheme with a limited number of new or second-hand bicycles for hire by the semester or year. For more details about the scheme, please contact Reading Students' Union via email at student.activities@rusu.co.uk.

If you’d like access to your accommodation’s cycle store, please contact your halls Group reception who will provide this.

Please be respectful, do not attach bicycles to lamp posts, tress, or leave in in-door areas. Please use bike racks provided.

Please be aware there has been bike thefts in the past, please assure that you use a suitable D-lock, which can be purchased from the University Security Office.

Register your bicycle on the national database. For added security, consider purchasing a ImmobiBike RFID Bicycle Security Tag.

For information regarding storing bikes and cycling around campus and Reading, see the Transport section.

Before the end of a residency period, all residents receive an email informing them any bikes left after a certain date may be liable for removal or disposal.

At the end of the year, if you no longer need your bicycle and wish to donate it to charity, please contact your Group Reception. UPP distributes donated bicycles to the Bike Project.

Abandoned bicycle policy

Residents who are returning the following academic year are able to leave their bikes for the summer, provided they have informed their Group Reception and left them in the specified location.

Residents leaving their bikes over the summer will be issued with a numbered tag attach to their bike for the summer (please see the following example).

 

Any bikes considered to be ‘abandoned’ will be identified with the following notice:

After 21 days from the date on the tag, all bikes which have not been claimed or issued with a numbered tag will be removed to local storage. All residents will receive an email informing them bikes have been removed.

Two months after removal, any unclaimed bikes will be moved off site and disposed of. 

It’s important your bike is properly insured and suitably secured. Please check out the Insurance section on this page. 

For information regarding bus routes to and from campus, their frequency and student prices, see Transport.

Staff have the right to remove any electrical equipment they suspect is not safe, this includes adapters and extension leads. 

The following items should not be brought into halls or used in your bedroom:

- Air conditioning units

- Electric blankets 

- Electric heaters

- Explosive/corrosive substances 

- Fridges/freezers 

- Gas appliances 

- Mains powered Christmas/fairy lights (battery operated sets are acceptable)

If you are not sure on what item not to bring, please contact your halls reception.

Electrical items that are for use in the kitchen must not be used in bedrooms. Examples include:

- Kettles, toasters, rice cookers etc. 

Battery powered/electrical personal transporters, bikes and scooters are not allowed on campus roads, footpaths or in Halls of residence. The charging of these powered transporters is strictly prohibited. 

 

If you want to leave your accommodation, you will need to apply to cancel your contract by completing the Accommodation Contract Cancellation Request form. This is a precondition for consideration of early termination of the contract. 

Before you submit the cancellation request form, please read the information on the webpage carefully as it provides guidance on how to apply and the timeframe for receiving a decision. Please send any supporting documentation to cancelmyroom@reading.ac.uk. 

Things to note:

For more information regarding car and motorcycle parking, see Parking. 

The University of Reading has five different bars, cafes and restaurants with the first opening at 07:30 and the last closing at 01:30, giving your plenty of time and locations to visit.

There will be a concierge desk at Park Eat to support students with their catering requirements, alternatively you can e-mail clevercuisine@reading.ac.uk or visit our website

Areas cleaned by UPP - Your housekeeping team will carry out cleaning of shared kitchens, shared bathrooms, communal entrances, hallways, staircases, lifts and social spaces.

Your cleaning responsibilities - You are responsible for keeping your room clean and tidy. We expect you to clean on a regular basis. If you have an en-suite shower room, you are also responsible for keeping this clean. Although the housekeeping team regularly clean the shared areas, we expect you to keep these in good order.

You are expected to empty your bins in between cleans.

It is particularly important, especially on the evening before your designated cleaning day, that the following are completed:

• glass bottles taken to the external glass recycling bins,
• all supermarket delivery containers are to be returned to the supermarket (drivers will take them away if you take them to the delivery van),
• washing up must be completed and put away,
• worktops, tables and floors are clear to allow for cleaning.

To keep your room in good condition and to avoid creating issues such as condensation and attracting pests please ensure you carry out the following:

• ventilate your room regularly (preferably daily) by opening the curtains and opening the window and any vents to minimise humidity and condensation,
• do not dry washing in your room or en-suite,
• ideally do not store food in your room but if you do, keep it stored in air-tight containers
• do not leave dirty plates and cups etc. in your room.

Cleaning packs

Cleaning packs can be also be ordered. The cost and contents of our Cleaning Packs are as follows:

Product	Price	Includes
Basic cleaning pack	£14	Limescale Remover Spray - De-scaler Washing Up Liquid Hand Wash Easy Antibacterial 500ml Washing Up Sponge/Scourer Microfibre Cloths (4pc) Basic cleaning instructions
En-suite cleaning pack	£22	Limescale Remover Spray - De-scaler Toilet Cleaner Washing Up Liquid Hand Wash Easy Antibacterial 500ml Washing Up Sponge/Scourer Microfibre Cloths (4pc) Toilet Roll 2ply Basic cleaning instructions

Order a cleaning pack

If you don’t keep your room, shared kitchen or bathroom to an acceptable standard, we will let you know and give you the opportunity to clean it. If it’s still not at an acceptable standard, you’ll be charged a minimum of £45 for any additional cleaning. Where vomit or other bodily fluids require cleaning, there is a £100 minimum charge, please refer to the damage charges section for more information.

Vacuum Cleaners - A vacuum cleaner can be found in the cleaning cupboard of each flat. If you nor your flatmates can locate your vacuum cleaner, please call the Halls Hotline on 0800 029 1984.

Please do not use the vacuum cleaner to pick up liquids, as water and electricity are a dangerous combination. Watch our easy cleaning video to help you with cleaning.

 

Cleaning schedule

Area	Frequency	Responsibility
Bedroom and en-suite shower rooms	We suggest once a week	Your responsibility to clean
Shared bathrooms (St Patricks Hall, Wantage Hall, Wessex Hall and Windsor Hall)	Cleaned every week day, except bank holidays and University closure days	UPP Housekeeping
Shared bathrooms (Bridges Hall premium shared bathroom flats)	Twice a week – you will be informed of the exact day when you move in	UPP Housekeeping
Townhouse bathrooms	Once a week – you will be informed of the exact day when you move in	UPP Housekeeping
Shared kitchens	Once a week – you will be informed of the exact day when you move in.   It is your responsibility to wash up every day and clean the insides of cupboards, fridge/freezers and ovens when necessary	UPP Housekeeping     Your responsibility to clean
Individual kitchen e.g. in studio flat	We suggest once a week	Your responsibility to clean
Communal entrances, hallways, staircases, lifts and social spaces	Once a week with daily checks, Monday to Friday	UPP Housekeeping

UPP are committed to resolving any issue you may have with your halls accommodation and always aim to deal with problems efficiently and effectively. If you have any issue related to living in halls, your first point of call should be the Halls Hotline on 0800 029 1984 or the Halls Hotline pages. 

Complaints Procedure

Condensation is caused by a build-up of moisture and can lead to damp, which in turn leads to mould. Condensation can be caused by several factors, mainly during cold weather.

To prevent and stop condensation, ventilating your room is very important. An easy way to ventilate your room is to open your window at regular intervals. We suggest opening your window when you go to have breakfast and closing it upon your return. If you need more advice, or have concerns about condensation in your room, please contact the Halls Hotline.

The University’s Regulations for Student Conduct apply to all students. For Hall residents, compliance with the Regulations forms part of your Student Residency Agreement (and you Residency Agreement requires that you comply with the Regulations). View the Regulations. 

In summary, the Regulations require student residents to:

• behave in a reasonable manner, giving consideration to other residents and the local community,
• not to cause damage,
• not to do anything to jeopardise the health and safety of other residents or put their property at risk,
• comply with reasonable requests from staff (including providing ID when required),
• comply with all fire regulations and not tamper with any fire safety equipment,
• not to threaten, bully or cause nuisance or disturbance to other students, staff or members of the public.

Damage is any deterioration to the property over and above what is ‘fair wear and tear’.

Some damages are easy to identify, for example where items have been broken. Some damages are less immediately obvious, for example marks left on walls due to use of blu-tack, staining to a mattress, but could still result in charges.

As soon as you are aware of damage either in your room or communal areas, you must report this to either; the Halls Hotline on 0800 029 1984, your Group Reception or via the ‘Report a Fault’ section within the app. Residents should never attempt to fix the item or correct the fault themselves.

The cost of repair or replacement of any damage or loss that is the fault of a resident or one of their visitors will be charged to that resident. If those responsible can’t be identified:

- damage found in a communal area of the hall e.g. hallway, lifts, staircases, laundry areas, kitchen, shared bathroom – all residents with access to the affected area will be charged equally*,

- damage found in a bedroom, the resident of the room will be charged.
*if you were out of residence at the time and recorded yourself as being so on the ‘Home at Halls’ app, you won’t be included in the damage charges. 

Students can reach out to Wardens anonymously if they have information in relation to those responsible for communal damages.

If you do incur a damage charge, this will normally be deducted from your £250 damage deposit (for more information, see Deposits), however, if the cost of an individual item of damage is more than £100, you will be asked to pay this within 14 days. The amount charged for damage includes charges for disposal, delivery, out-of-hours call out charges where applicable and any other costs associated with correcting the damage. Charges are made at a commercial rate. For more information on charges, please see the list of common charges found below.

When damage is caused by poor conduct, damage charges may be accompanied by a fine imposed by the Hall Warden: see current damage charges

Damage charges will be imposed if rooms are not left in a reasonable and clean condition particularly once residents have moved out at the end of the residency period.

If you disagree with anything that you have been charged with then you have the right of appeal. Please see Complaints for more information. This should be done promptly following notification of the charge.

For any additional cleaning needed, you’ll be charged a minimum of £45. Where vomit or other bodily fluids require cleaning, there is a £100 minimum charge, see the list of common charges for more information.

Tips to avoid damage charges:

- Look after your keys and cards. These must be carried on your person at all times. 

- Don’t use sticky tape, sticky hooks, blu-tack, drawing pins or nails to affix posters, pictures or other items to the wall. Please use the pin boards provided.

- Always use the mattress protector provided.

See current damage charges

 

The Data Protection Act prevents the Accommodation Office and Halls Teams from discussing your application, disclosing your financial status or whether you are in residence with parents or guardians without written consent. It also prevents us from responding to complaints from parents/guardians without written consent from the resident. We can accept written consent via email, from your student email account.

Please note that the terms of your Student Residence Agreement permit the transfer of your personal data from the University to UPP and from UPP to the University for any lawful purpose. 

More information on how the University manages your data.

Read UPP Reading’s Student Privacy Policy.

You will have paid a deposit when you accepted your offer of accommodation. Once you have moved into your accommodation this becomes your damage deposit and will be held during your time in halls. Your deposit will be refunded within 28 days of the end of your residence period, less any charges for damages, unpaid rent etc.

To enable the quick and timely return of your deposit, you will need to provide your bank details when requested. This is done through the Accommodation Portal. To enter your bank details for your deposit please log onto the RISIS web portal, select ‘Actions’ from the top menu and ‘Accommodation’ from the drop-down menu. Click ‘Connect to AccommodationOnline’, then please select the ‘Finance’ option and then the ‘Refund button. 

Any queries regarding deposits refunds should be sent to reading.deposits@upp-ltd.com. 

 

The University Regulations for Conduct operate in conjunction with the Student Residency Agreement and forms part of the University disciplinary procedures. The procedures and appeal process are set out in the University calendar and the Disciplinary Procedure.

Being away from home when you are unwell can be a difficult experience. We advise you to register with the University Medical Practice or a GP when you arrive. If you fall ill during vacations or while away from Reading, you can see a local/family doctor as a temporary resident.

For a list of other local practices please visit the NHS Find a GP webpage.

There are a number of private and NHS Dentists close to the University of Reading’s Accommodation. Visit the NHS website and use their ‘Find a Dentist’ service for more information.

 

Not all tap water in halls is suitable for drinking. Cold water taps that can’t be used for drinking are clearly labelled. If a tap is not labelled you can safely assume that the water is safe to drink. All water is safe for washing and cleaning teeth. 

Our students’ wellbeing is very important to us, and whilst the University has a zero-tolerance approach to illegal drug taking, we also want to ensure if you are facing difficulties with drug misuse, you can seek support and guidance. Misusing drugs (over the counter, prescribed or illegal) can have a negative impact on your health, academic achievement, and personal life. It’s strongly recommended that any student who thinks they have difficulties with a drug(s) seek medical help and support. If you’re worried for yourself or a friend contact us. For more information on the University Welfare team visit the Welfare webpage.

While we fully understand the difficulties associated with drug misuse, students who breach University policy may be treated with serious disciplinary actions which may result in being excluded from University and served a notice to leave the accommodation. Possession or supply of illegal drugs is a criminal offence. The University will report to the police whenever there is an incident involving taking illegal drugs or the supply on University premises. This is a requirement as stated in the Misuse of Drugs Act 1971. The University retains the right to maintain discipline where there is a breach of University rules.

For more information view The University’s Drug and Alcohol Policy.

 

For more information on what to do if you’re not getting on with your flatmates, see Living in our halls community and wellbeing.

In a crisis or emergency, please seek immediate support.

999 – UK Emergency Services: Ambulance, Fire, Police – emergencies only
111 – UK Medical Advice – non-life-threatening 
101 – Thames Valley Police – urgent but non-life-threatening 
6300 – Security Services: emergencies only (0118 378 6300 from your mobile)

There are emergency help points across the halls which connect directly throughout the halls in key locations to allow residents to contact the Halls Hotline and other University departments and services.

You shouldn’t need to bring any additional electrical equipment for the kitchen with you as all our accommodation is well supplied with the basics. Electrical items for use in the kitchens, e.g. kettles, fridges and toasters, must not be used in bedrooms.

Electrical equipment must be safe – preferably new. If there any doubts about the safety of the equipment provided it must be given a formal inspection and/or test (Portable Appliance Test, PAT). Hall staff can conduct a check for you – please contact the Halls Hotline on 0800 029 1984 to arrange this.

The UK electrical supply is 240V and all appliances must be rated for this voltage. Do not use electrical items made for other countries’ electrical supply. As an example, you cannot use a rice cooker you have brought from a different country. These can be purchased from many UK high street and online retailers. 
Only use CE marked plugs and appliances with the correct rated fuse.

Never overload electrical sockets or use adaptors unless these have been provided in your room. 

Electrical heaters, electric blankets, air conditioning units, main powered Christmas/fairy lights and humidifiers must not be used or brought into hall. This list is not exhaustive and other items considered to be dangerous may be removed. If you are not sure whether your item is banned, please check with your group reception.

When staff discover an electrical item they suspect is not safe, it will be removed, and the resident will be contacted by email with three options:

Request for the item to be PAT tested for safety at a small charge [if the item does not pass, residents can choose from two or three below]
or
Request for the halls staff to dispose of the item
or
Request the return of the item at the end of the semester and remove immediately from the premises. If an item is not collected at the end of the semester it will be disposed of 

When staff discover a banned item, this is removed and the resident is contacted by email to make them aware. The resident has the option of numbers two and three above.

 

 

Battery powered/electric personal transporters and scooters are not allowed on campus roads, footpaths or in Halls of residence. The charging of e-scooters is also strictly prohibited. Mobility scooters and powered wheelchairs used by a disabled person are allowed.

Energy consumption

The University is committed to becoming Net Zero Carbon by 2030. Here’s what we have done so far to help:

- Installed 2500 low flow showerheads reducing water consumption by up to 30% in some areas,

- Replaced in excess of 13000 fluorescent lights with LEDs, reducing carbon output in all halls,

- Installed individual heating controls in the majority of halls. This has led to a significant reduction in gas consumption combined with allowing students better control of their individual radiators,

- Replaced old boilers with low emission units in some halls.

Here are some examples of what you can do to help us meet our target:

- turn off your lights when you leave your room,

- don’t leave the oven on any longer than necessary and share with flatmates if you can,

- draw the curtains at night to keep the heat in,

- if your room is too warm, turn the radiator down rather than opening a window,

- if you can’t control the temperature of your radiator, please report this to the Halls Hotline on 0800 029 1984,

- switch all electrical appliances off at the plug instead of using ‘standby’ function – items on standby can use of to 75% of their full power,

- don’t leave taps running unnecessarily – Over six litres of water a minute comes from a running tap.

Something not working correctly and creating an energy waste? Please report this to the Halls Hotline on 0800 029 1984.

Recycling

For more information on recycling efforts in halls, see Recycling.

Your environmental ideas, suggestions and involvement

We want to hear your thoughts. Please use the ‘Tell Us’ tile on the home at halls app to share any suggestions on green issues and recycling. Have a look at the Sustainability website for more information.

Before you arrive in halls, you’ll be invited to complete a mandatory e-induction. This must be completed before your arrival and will help to make your arrival as smooth as possible. The e-induction contains important safety information such as the fire safety video. You won’t be able to check-in or collect your room key until you have completed your e-induction. 

To complete your e-induction:

- Go to RISIS Applicant Portal, and login,

- Click "Actions" from the top menu bar then select "Accommodation" from the dropdown menu. On the following page, click 'Connect to Accommodation Online',

- Once in the Accommodation Portal, click 'View' to open your Bookings dashboard.

We're producing a helpful video guide on how to complete your e-induction. 

As part of our commitment to continuous improvement, should you have any feedback on the E-induction please let us know by emailing the Accommodation Office at accommodationonline@reading.ac.uk 

 

The University recommend all first year students choose a Clever Cuisine Meal Plans to help with the transition to University life. If you haven’t selected a Meal Plan yet, please visit www.clever-cuisine.com to enrol. If you live in Wantage, Windsor, Dunsden or St. Patrick’s it is likely your room already includes a Meal Plan.

The food for our meal plans is prepared daily by our skilled chefs from scratch and has been independently verified and awarded the highest rating of 3 stars for being healthy, nutritional and sustainable. 

Make the most of your Meal Plan by downloading the GET App from your App Store. To find out more about how to download the App and use your Meal Plan works visit www.clever-cuisine.com and click ‘Using your Meal Plan’ 

To find out more and to apply please visit the Clever Cuisine website.

For information on how to report faults and maintenance, see Maintenance.

Your responsibilities The law says you: 

- Must not do anything that creates a risk to your building’s structural safety 

- Must not do anything that creates a risk of causing or spreading fire in your building 

- Must not damage or remove any of your building’s fire safety measures, such as smoke detectors, fire alarms, fire doors, and fire extinguishers 

- Must comply with the University and/or UPP’s requests for information reasonably required to assess and manage building safety risks. 

Fire doors

One of the key safety measures is fire doors. It is important that you keep these closed and do not damage or make alterations to fire doors within your flat. Ensure you keep them free of obstruction which may prevent them from closing. 

- Fire doors must be kept shut when not in use. 

- Residents or their guests must not tamper with the fire doors or self closing devices. 

- Residents must report any fault or damage immediately using the HAH App or by calling 0800 029 1984. 

If you see someone acting in a way that suggests they have not understood or remembered the building safety information you should remind them of it. If you are not comfortable discussing this you should report it as a building safety concern to the Halls Hotline on 0800 029 1984.

Fire prevention, detection and management

We have a fire alarm system in every building. 

- Every bedroom contains a smoke sensor. 

- Every kitchen has a sensor which detects heat (not smoke). 

- Flat and communal area corridors also contain smoke sensors. 

- When a sensor is activated, this activates the fire alarm. 

- Red manual call points are located next to each exit.

Buildings are compartmented which means that they are built in such a way to contain a fire within a single room or multiple rooms for a limited amount of time e.g. 30 or 60 minutes. This limits the spread of fire and smoke and so gives plenty of time for residents to safely evacuate the building and move to the evacuation point.

There are a range of devices that are designed to extinguish or slow down the spread of fire and remove smoke from the building, that may include: 

- Fire blankets 

- Fire doors 

- Automatic opening vents 

- Fire dampers 

- Dry/wet risers 

- Fire extinguishers (located in plant and boiler rooms only)

We also have preventative management measures in place including: 

- Conducting fire risk assessments on a regular basis 

- Regular checks and servicing of all fire prevention, detection, management and escape equipment 

- Regular checks and servicing of items which could cause a fire (such as electrical equipment) 

- Twice yearly fire drills for residents 

- Working with the local fire and rescue service to share important information about the building 

- Staff training.

Weekly alarm testing takes place between 09:30–13:00 on your hall’s set day of the week. You will hear short bursts from the alarms during the test. If the alarm remains continuous, please treat as a real fire and evacuate immediately. The Fire Alarm System is fitted to help save your life. False activations waste Fire Brigade time and could cost someone their life.

Action to take in the event of a fire If you hear the fire alarm

- Evacuate the building immediately 

- Go to the assembly point and wait for instructions from the person in charge. Follow any instructions given. Remain at the assembly point until told otherwise 

- Tell the person in charge if you believe someone is still inside the building 

- Never assume it is a false alarm 

- Never go back into the building until the person in charge says that it is safe to do so

If you see a fire

- Press the nearest red BREAK GLASS button 

- Do not fight the fire 

- Leave the building immediately and go to the assembly point outside 

- Tell the person in charge what you know about the fire.

To avoid a fire (or avoid setting off the fire alarm) 

- never cover a fire alarm detector 

- strictly no smoking (this includes conventional cigarettes, electronic cigarettes and all types of smoking equipment) 

- don’t use candles or anything with flames or burning action such as joss sticks 

- only cook in the kitchen 

- watch your cooking carefully, so it does not burn – never leave cooking unattended 

- never use chip pans or deep fat fryers or deep fry in a saucepan 

- keep all doors closed 

- Close the door to your en-suite when you take a shower to prevent steam setting off the smoke detector 

- don’t spray deodorant or aerosols near fire alarm sensors 

- when you shower, keep the shower door closed as steam can activate the fire alarm. 

- Never use equipment designed to produce heat (e.g. heater, kettle, toaster, rice cooker etc) in bedrooms.

Disabled persons emergency evacuation

- If you have a disability ensure your General Manager is aware of this, we’ll discuss with you if you need a Personal Emergency Evacuation Plan (PEEP) for living in hall. Your help in developing and following this is essential. 

- If you have a visitor who is disabled, you are responsible for their evacuation. 

- If any medical issues occur while you are living with us, that may affect your ability to evacuate your room in the event of an emergency, please inform the Halls Hotline on 0800 029 1984 as soon as possible.

- Never set off a fire alarm unless you suspect a fire – the University has a zero-tolerance approach to malicious activations of fire alarms. 

- Never cover, remove or tamper with smoke detectors. 

- Never wedge open fire doors. 

- Don’t block or obstruct fire exit doors, routes, corridors or stairs. 

- Do not tamper with fire safety equipment. 

- Never use fire safety equipment (e.g. fire extinguishers, fire blankets) unless there is a fire. 

- Abuse of any fire equipment will result in you having to pay a charge for damages and disciplinary action (normally a fine, but serious or repeat offences could lead to a ‘notice to quit’ being served).

Hazardous substances

For the safety of yourself, other residents and staff, you are not allowed to bring, or store hazardous substances in hall such as petrol, gas canisters, fireworks or any other substances that could present a hazard.

Electrical safety

Students from outside the UK should only use adapter plugs which are CE marked and fused (images in poster attached).

Staff have the right to remove any electrical equipment they suspect is not safe, this includes adapters and extension leads. 

The following items should not be brought into hall or used in your bedroom: 

- electric heaters 

- electric blankets 

- mains powered Christmas/fairy lights (battery operated sets are acceptable) 

- air conditioning units 

- fridges/freezers/air conditioning units. 

If you are not sure on what item not to bring, please contact your hall reception.

Electrical items that are for use in the kitchen must not be used in bedrooms. Examples include: 

- kettles, toasters, rice cookers etc. 

Battery powered/electric personal transporters, bikes and scooters are not allowed on campus roads, footpaths or in Halls of residence. The charging of these powered transporters is strictly prohibited.

Fire Safety poster

Kitchen appliances 

Please refer to the instruction manuals. You can also find the QR code on your fridge/freezer magnet.

Other building safety arrangements 

Other items that may be present in the accommodation and have regular inspection and testing regimes include: 

- gas appliance servicing and inspections 

- emergency lighting checks 

- water hygiene inspections (e.g. shower head cleans, water outlet temperature) 

- asbestos checks (where present) 

- portable appliance testing 

- lightning protection servicing 

- lift servicing and inspections 

- fall arrest system inspections

Residents may be asked to provide access to their flats/ rooms for us to inspect and carry out the different types of safety inspections listed above or other ad hoc surveys/ works such as undertaking fire and building safety-related maintenance. We will always provide prior notice of these.

Requesting more information 

 If you have any concerns or would like more information regarding fire safety, please call the Halls Hotline on 0800 029 1984, or via the Home at Halls app, or visit your local Reception.

Disabled persons emergency evacuation

 If you have a disability, ensure your General Manager is aware of this, we’ll discuss with you if you need a Personal Emergency Evacuation Plan (PEEP) for living in hall. Your help in developing and following this is essential.

If you have a visitor who is disabled, you are responsible for their evacuation. The lift facilities within Windsor Hall can’t be used by wheelchair users to evacuate the building. This means that wheelchair users should not visit the upper floors of Windsor Hall

If any medical issues occur while you are living with us, that may affect your ability to evacuate your room in the event of an emergency, please inform the Halls Hotline on 0800 029 1984 as soon as possible.

There are lots of different ways to provide us with feedback. We read all feedback we receive and use it to improve our service. Here are the different ways you can let us know what you think:

- Use the ‘Tell Us’ function on the Home at Halls app,

- Email us at reading.helpdesk@upp-ltd.com,

- Complete our customer surveys – there are two of these annually, the first of which concentrates on your booking and arrivals experience and takes place in semester one, the second concentrates on your hall experience and the services and facilities which takes place in semester two,

- Attend a ‘Tell Us’ event at your hall – these are advertised in advance,

- Attend a focus group – these are advertised via the home at halls social media channels,

- Speak to your halls reception or accommodation office during opening hours.

Accommodation Charges 2024-25

Your accommodation contract includes details about your accommodation fees, the payment instalment dates and amount due on each date. It also includes the date your contract starts and ends.

To view your contract, go to RISIS Applicant Portal, select ‘Actions’ from the drop-down menu. Follow the link to ‘Connect to AccommodationOnline’ to view your contract.

To pay your fees, this needs to be done online via the student webpay centre.

Please note: The Accommodation Office and your local Group Reception are unable to accept payment in cash or via card.

Residents on 40-week contracts (including ITT sources) have three instalment dates: 

2024/25 payment dates are as follows: 

Residents on 40-week contracts (including ITT sources) have three instalment dates:
- Instalment one – 30 September 2024
- Instalment two – 20 January 2024
- Instalment three – 21 April 2024

Residents on 51 week licences have an extra instalment: 24 June 2024 

Residents on 51-week contracts have an extra instalment:

Residents on part-year contracts may have different payment dates and fee amounts. Please log in to the applicant portal and view your accommodation contract for full information.

Please note: failure to pay the instalment fees by the due dates will result in you not being eligible to apply to return to halls the following academic year. 

The Student Financial Support Team offer support on a wide range of issues, including financial hardship, short-term loans and problems with Student Finance Authorities. If you suffer from unexpected financial hardship while you’re at University, please speak to them, they’re here to help you. 

Contact the Student Financial Support team on 0118 378 5555 or email studentfunding@reading.ac.uk. 

Remember, you can access Blackbullion 24/7 at www.blackbullion.com. Blackbullion offers you free online courses and advice to help you understand and better manage your finances while at University.

During your time in University accommodation, your behaviour reflects on you and the University of Reading. If your behaviour contravenes the Regulations, you will be subject to disciplinary action which may include a fine. All such matters are initially dealt with by the Warden of your accommodation, who will see individuals on a case by case basis. A fine is a penalty or punishment for breach of the University’s Regulations for Conduct. 

The maximum fine for ‘serious’ misconduct is £1500 and would be dealt with by the Dean of Student Discipline and the Student Disciplinary Committee and will appear on your student record.

A fine is different from a damage charge. Damage charges are implemented by the halls teams where there has been damage or loss of an item. A fine is implemented by your Warden for contravening the Regulations for Student Conduct.

Commonly, fines are between £25 and £300 and relate to issues such as:

- anti-social behaviour,

- unreasonable noise,

- failure to evacuate in the event of a fire alarm,

- misuse or abuse of fire equipment,

- breach of safety regulations,

- COVID-19 breaches.

Persistent and/or serious breaches of code may lead to you being served Notice to leave the accommodation. Breaches of the code may also lead to future applications to live in hall as a returner being rejected. In addition, if your actions damage property you will be liable for a damage charge. For more information, see the damage charges section. 

Please be aware, due to data protection we are unable to share contact details for your flatmates. Your e-induction will provide you with your Hall JCR Facebook Group link, run by Reading Students' Union, which is a great way to make friends before you arrive.

For more information on flatmates, see Living in our halls community.

You are encouraged to make use of the grounds in the vicinity of the halls, however, please be considerate of other residents by keeping noise to a minimum and don’t play music outside. Barbecues and ball games are not allowed in the hall buildings or grounds. Please use the litter bins provided and don’t leave glass or rubbish outside.

During freezing weather, the maintenance team will grit main access footpaths in the local hall areas. All roads and other main footpaths will be treated before 12 noon. The University has a clear snow clearance and gritting plan in the event of bad weather. In all but the most exceptional circumstances this plan means that all roads and other main footpaths will be treated before 12 noon. 

For any issue in hall they’re here to help 24 hours a day, 365 days a year.

Call 0800 029 1984 or email reading.helpdesk@upp-ltd.com

For Maintenance issues, you are also able to report this via the ‘report a fault’ feature on the ‘home at halls’ app.

Please note: calls are recorded for training and monitoring purposes. 

Reception team

Group Receptions are open for enquiries in person Monday – Friday, except bank holidays and University closure days. The opening hours will be displayed outside the reception – these are usually 08:30 – 17:30.

General Managers

Each group of halls is assigned a General Manager Group, Deputy General Manager and Administration Services Manager whose aim is to provide you with a happy, safe and comfortable living environment.

For more information about your General Manager and their team, please check the posters displayed within your kitchens. 

Housekeeping and Maintenance staff

You will become familiar with our Housekeeping and Maintenance teams who provide the cleaning and repair services to your hall. 

Student welfare, pastoral care, and the management of student conduct and behaviour are the responsibility of Student Services. The Wardens are live-in members of staff and are there to offer help and support on any matters of concern. They have considerable experience and are an excellent source of advice on any academic or personal matter.

Hall Mentors are postgraduate students employed by the University to help you settle into halls life. They work closely with the Wardens and form part of the Hall Welfare team. Hall Mentors live in halls, have lots of student experience and are a great resource, so do feel free to contact them.

Wardens and Hall mentors are available to see any student by appointment. Find out their contact details on the poster in your kitchen. You can also get in touch with them via the Halls Hotline on 0800 029 1984. 

Harassment, in any form (verbal or physical) will not be tolerated. Harassment offenders will be subject to the University’s disciplinary procedure outlined in the Regulations for Student Conduct. Please talk to your Warden if you feel this is affecting your stay in hall. 

All bedrooms are heated to maintain an average of 20 degrees centigrade and a minimum of 18 degrees during the heating season (normally October – end of April). This means that if the room temperature drops below 18 degrees the heating will automatically turn back on (except in some rooms at St. George’s Hall) to increase the room temperature to at least 18 degrees.

Some rooms in St. George’s Hall are provided with electric heating which is individually controlled in the room – you will need to boost this yourself to increase the room temperature. If the radiator has a temperature control, please use this to regulate your room temperature. During the warmer months (May to September) the heating system is turned off.

If you have a concern about the temperature of your accommodation, please contact the Halls Hotline on 0800 029 1984. 

‘home at halls’ is our residence life programme with a team dedicated to organising free and low-cost events for everyone living in halls at the University of Reading. Our activities involve cultural experiences, fitness and well-being, life skills, seasonal celebrations, and so much more!

We welcome students of all ages to participate, meet new people, and make the most of living within the University’s community. Download the “home at halls” app to see all that’s offered and how to register!

Home at halls reps

Want to help behind-the-scenes to help run these exciting events? Do you like meeting new people and working in a team? Then becoming a home at halls Rep is a great way to add volunteer hours to your CV while making the halls community more fun and inclusive! We’re looking for reliable, positive and engaging students to make halls events even better. The schedule is very flexible around your studies. These hours can also be added towards your RED Award points and you’ll have access to many FREE training opportunities, like first aid. Get in touch today!

Email: homeathallsreading@upp-ltd.com
Twitter: @hahReading
Instagram: @hah_reading

By partnering with Endsleigh, the No.1 student insurance provider, we’ve arranged contents insurance for all our students staying with us in our halls.

It is important all students confirm their cover to ensure you understand what is and isn’t covered.
Visit confirm your cover to see:

- What is and what isn’t covered
- Policy excess – the amount you pay when you make a claim
- How to make claim
- Personalise cover 

We understand students have a limited budget, so Endsleigh have launched brand new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home.

There are some specific items to be aware of: 

Your policy number is HH1109B.
 
You need to make sure the level of cover provided is adequate – you can arrange extra cover if you need to either via Endsleigh or another provider.
Bicycles are covered by the policy up to a value of £300 – you should consider ‘topping up’ this cover if your bicycle is more valuable. There are other restrictions around bicycle coverage, such as damage, accidental loss and theft when it’s off campus. 

This cover includes, but is not limited to:

Laptops/desktop coverage, but only when in your room and to the value of £2500. Outside of your room your laptop is not insured. You may wish to insure these separately,
Single article limit (unless otherwise stated) £1250.
See the full policy coverage.

UPP and the University will not accept any responsibility for loss or damage to personal items within your accommodation including those damaged or lost due to fire or flood. UPP insures the building and its own contents against loss or damage due to fire and flood. UPP does not insure against negligence, accident or vandalism and in the event of being responsible for such an occurrence you may be charged. 

To access the internet via WiFi away from your accommodation, you’ll need to use the Eduroam network. You will need to complete your University enrolment before you will be able to sign into Eduroam or access your timetable. Enrolment involves setting up your University username and password and collecting your campus card.

If you have any issues or difficulty joining the Eduroam network, you can find the IT Service Desk on the 1st floor of the Library. 

On arrival, you’ll be asked to complete an electronic inventory form via the ‘Halls at Home’ app. You need to do this within the first 24-hours of arrival. You can find a helpful ‘how to complete your inventory’ guide in the home at halls app, in the useful information section. 

If you are unable to download the app, a paper inventory form will be available to complete on request. Please ask for this from your Group Reception.

The inventory is an important document, as it records the condition of your room and kitchen on arrival and will be used to determine any damages to your room during your stay.

If you don’t complete the inventory forms it’ll be assumed that your room and kitchen are in good order. The inventory forms are a record only so if there is something that required attention please call the Halls Hotline on 0800 029 1984. 

Room inspections will take place at least once a semester – staff will check for health and safety issues, maintenance, damages and cleanliness. We will let you know your inspection date seven days before it takes place. If you do not keep your room to an acceptable standard, you will be notified and given an opportunity to clean it. If you do not clean it to a good standard, you will be charged a minimum of £45 for any additional cleaning.

On arrival, you will be issued with a key and/or a door card to your room. When you complete your University enrolment, card access will transfer to your University Campus Card and you will be asked to return the original access card. The keys and cards, are your responsibility. If you lose your key or card you must report the loss to the Halls Hotline on 0800 029 1984 or to your local Group Reception. Keys that are found after reported as lost must be returned within seven days to avoid a charge.

Keys/cards must not be given to anyone else under any circumstance. Lost keys/cards are a security risk. You must always report these items as lost to reception so that the card can be cancelled until you receive your new one. If keys/cards are lost or not returned when you leave, the hall reserves the right to change locks, at the cost to the resident, in order to maintain hall security.

If you are locked out of your room, please contact the Halls Hotline on 0800 029 1984 and a member of the security team will assist you as soon as they are able to. Please note that for a call out for lock outs and lost keys/cards there will be a charge of £5.37 which will be deducted from your damage deposit. Your University Campus Card must be carried at all times and shown on request to hall and security staff. 

All kitchens are equipped with:

- microwave
- fridge
- kettle
- toaster 

Kitchens in self-catered areas also include cookers and freezers.

Deep-fat fryers are not permitted in University accommodation.

Please note: items such as rice cookers should be purchased in the UK. Rice cookers are available for purchase from many UK high street retailers as well as online.

For a list of what to bring to University, see What to Bring. 

Take a look at our PDF on Instructions for Appliances in your Kitchen to find out more about Kitchen equipment and how to use it.

Not sure what you’ll need for the kitchen? Don’t worry, you can buy a kitchen pack in advance and we’ll have it ready for you to collect from your hall reception on arrival.

IMPORTANT: before you order, check your e-induction or key fact sheet (found with your contract documents on the Accommodation Portal) to see whether you have an induction hob. If you have an induction hob, you will need to purchase the induction kitchen pack. The table below shows the options available and how to order:

 

Product	Price	Includes	Design/colour	How to order
Standard hob kitchen pack	£70.04	1 x drinking glass, mug, teaspoon, spoon, fork and knife, corkscrew, can opener, scissors, vegetable peeler, chopping board, baking tray and frying pan. 2 x saucepans with lids Utensils (2 x plastic ladles, 1 sieved spoon, 1 spatula, 1 masher, 1 wooden spoon, 1 large kitchen knife, 1 small kitchen knife)	White crockery Silver cutlery, corkscrew and can opener. Black saucepans and utensils including scissors. Orange vegetable peeler	By submitting thebedding pack order form
Induction hob kitchen pack	£105.81	1 x drinking glass, mug, teaspoon, spoon, fork and knife, corkscrew, can opener, scissors, vegetable peeler, chopping board, baking tray and frying pan. 2 x saucepans with lids Utensils (2 x plastic ladles, 1 sieved spoon, 1 spatula, 1 masher, 1 wooden spoon, 1 large kitchen knife, 1 small kitchen knife)	White crockery Silver cutlery, corkscrew and can opener. Silver saucepans. Black utensils including scissors. Orange vegetable peeler.	By submitting thebedding pack order form

You will have access to a launderette open 24 hours, within walking distance of your hall.

Washing machines are operated via the Washstation app, on this app you can also top up your laundry balance.

We find that peak times for residents doing their laundry are Wednesday, Friday, Saturday and Sunday afternoons and early evenings. We advise you try and plan your laundry at alternative times. 

Download the Washstation app.

The lifts in the halls are tested to the highest standards. However, as with all lifts occasionally they can break down. If you do get stuck in the lift, stay put, stay calm and follow the simple instructions provided on the instruction card located in the lift. A member of staff will attend. Please listen to their advice.

Do not under any circumstance overload a lift, or engage in horseplay when the lift is travelling, this can cause the lift to come to an emergency stop and puts yourself and others at risk.

Misuse (including horseplay), vandalism, or tampering with equipment inside the lift will result in disciplinary action, and the cost of any callouts or repairs being charged to those responsible.

Every resident has the right to fully enjoy their time in hall. Help us achieve this through a few simple steps:

- Respect your fellow students – halls are a place for both study and leisure, where everyone has different timetables and tolerances including different types of humour and what is acceptable.

- Respecting one another will ensure the harmony of the whole student resident community

- Respect staff – all staff both Academic and Non-Academic have a key role to play in running the halls and the University and all staff deserve respect when carrying out their duties

- Show consideration for your room and communal areas – look after your room and the communal areas shared with other students and ensure you give due consideration to health and safety provisions and requirements. 

What happens if I don’t get on with the people I’m living with?

If you are experiencing difficulties with another hall resident, then you should first of all try and discuss the problem with them and attempt to work together to resolve it. Sometimes this may seem like a difficult prospect but often a simple conversation can go a long way to solving compatibility issues.

If you find you are unable to resolve the situation you should seek advice or help from your Warden as soon as you are able to. If you are unable to resolve your problem by mutual agreement and discussion and wish to make a formal complaint this must be done in writing to the Warden. 

Reading is a friendly community and many people enjoy having the University in the town. It’s a great place to meet people and a fun place to socialise. However, it’s important to bear in mind that many people who live around the campus have young children, get up early to go to work and keep different hours to most students. Please be considerate of noise levels when passing through residential areas, put any litter into bins, and try to maintain a friendly relationship with neighbours. If you would like to be friendly and polite to residential neighbours and get involved in local community and charity events, volunteering, or activism, please email community@reading.ac.uk.

University Street Support team

The University employs a team of professional street wardens who provide advice to students socialising late at night. They walk the residential streets around campus several nights a week between 22:00 and 04:00 and can give advice to students who may be lost, having trouble getting home or not feeling safe. The team also encourage people to be respectful to neighbours as they go out to venues or make their way home. The team wear high-visibility University of Reading jackets, so do say ‘hi’ or ask for assistance if you see them out and about. 

During the semester, lost property will be collected and logged at the Group Reception. Lost property will be held for six weeks. Where an item has identifying marks, we will attempt to find the owner. Unclaimed items are donated to charity. At the end of the residency period, any items left in a room or shared area will be disposed of. For items that appear to be of significant value the lost property arrangements as per during the semester will apply. 

How to report maintenance issues

Please report any issues to the Halls Hotline on 0800 029 1984. You can also report issues by emailing the Halls Hotline at reading.helpdesk@upp-ltd.com or via the ‘Report a Fault’ function on the ‘home at halls’ app.

Please report all issues as soon as they occur so they don’t become worse or cause further damage. We want to put things right as soon as possible.

Staff ID

All staff and contractors will carry ID badges, if you are in doubt please ask to see their ID. If you have any concerns, please contact the Halls Hotline on 0800 029 1984 for verification.

Rectification times

We have set response times for resolving all issues reported to the Halls Hotline. This will be advised to you once it is reported either over the phone, by email or app. The response will fall into one of the three categories:

Priority one: Between one- and four-hour rectification 
Priority two: 24-hour rectification 
Priority three: One-week rectification.

If a specialist part or contractor is needed in order to fix the matter the above times may be extended, and you will be advised. Where possible, we will provide you with a temporary solution in the interim.

If you provide your email details when reporting a fault, or via the app, you will receive an automated response or update when the fault has been completed. If you think this is not the case when you receive it, then please contact the Halls Hotline on 0800 029 1984 and tell us what is not right.

We would encourage you to tell us if you are unhappy about any aspect of our service provision at the earliest possible time, so we can resolve any problems. 

The University recommend all first year students choose a Clever Cuisine Meal Plans to help with the transition to University life. If you haven’t selected a Meal Plan yet, please visit www.clever-cuisine.com to enrol. If you live in Wantage, Windsor, Dunsden or St. Patrick’s it is likely your room already includes a Meal Plan.
 
The food for our meal plans is prepared daily by our skilled chefs from scratch and has been independently verified and awarded the highest rating of 3 stars for being healthy, nutritional and sustainable. 
 
Make the most of your Meal Plan by downloading the GET App from your App Store. To find out more about how to download the App and use your Meal Plan works visit Clever Cusine and click ‘Using your Meal Plan’ 

To find out more and to apply please visit the Clever Cuisine website.

Young adults are at risk of catching this rare but serious disease caused by several different bacteria and viruses. If any of the following symptoms develop seek urgent medical help:

- rash of tiny red bruises that don’t fade under pressure

- severe sensitivity to light

- disorientation 

Call the Emergency Services on 999 and then call the Halls Hotline on 0800 029 1984 so they can assist the ambulance on site. For more information see the Meningitis website. 

Mental wellness and wellbeing are very important to us and we understand that everyone has a different response to different situations. To support you we have a wide range of staff available, please see the Advice section for full details. 

When things get very difficult you may want to contact someone who can help in that moment. The below is a list of support available to all.

- Urgent concerns about your mental health? Call the Berkshire NHS Crisis number on 0300 365 2000; available 24/7

- Samaritans on 116 123; available 24/7

- PAPYRUS is the national UK charity dedicated to the prevention of young suicide and offers a telephone and text service on 0800 068 4141. Staffed by trained mental health professionals from 10:00 – 22:00, Mon – Fri and 14:00 – 17:00 Saturday and Sunday.

If you’re worried about someone’s welfare and think they need support, please encourage them to visit the Welfare Team during working hours. You can also contact their Warden out of hours to raise your concerns. You can find more information on the Hall Wardens Page. 

After the Easter break, moving-out posters will be available in your kitchen and on the home at halls app, along with our handy cleaning check-list. It’s important to read this information so you avoid charges when you’re leaving.

Once you’re ready to leave your room for your last time (09:00 on the day your contract ends), you need to return your key/door card and post key in the key return envelope and either return this to your local Group Reception or in the key return box if it’s outside normal Reception hours.

Why not leave a Student Crowd review for your hall and help prepare new students with what to expect? 

Mumps is a contagious viral infection which can occasionally lead to more serious complications, including a mild form of meningitis. Symptoms include:

- Fever

- Headache

- Painful swelling of glands in one or both sides of the face and neck

- Running nose and eyes, sore throat and ears

- Joint ache

For more information about preventing mumps and what to do if you think you have mumps, see the University’s webpage.

Halls are shared buildings where people live in very close proximity to each other. It’s therefore essential to remain mindful of the noise level. In community living, residents should be able to work and sleep in their own rooms without being unduly disturbed.

Here are some tips for dealing with noise:

It’s inevitable in a halls environment that noise happens. Generally, noise tends to be created unintentionally and can normally be dealt with by politely asking your flatmates to keep the noise level low.

Temporary maintenance noise?

Some noise is unavoidable in order to keep the buildings in good condition or to fix any issues that may occur. If the noise is being caused by a member of the maintenance team drilling, for example, it may be worth calling the Halls Hotline on 0800 029 1984 to ask how long the noise is likely to continue. At this point you can make an assessment regarding other options if the noise is likely to continue for a while and is disturbing you. During the teaching weeks (except for emergencies) work is limited to a time period of 08:00 and 20:00. During the Quiet Periods (3-week assessment period of both semesters) no noisy works will be scheduled, except in an emergency situation.

Unknown mechanical noise?

Occasionally we get reports of mechanical noise from within the buildings. We would like to know about this as soon as possible. Please call the Halls Hotline so we can attend and investigate.

Persistent noise issues? 

If you feel there is a continuing problem with noise in your hall that you have been unsuccessful in resolving, your Warden and their team will happily work with you and your flatmates to seek a resolution with those involved.

Halls Hotline

If you are faced with any noise issue situation that you are unable to resolve, please call the Halls Hotline on 0800 029 1984 and we will assist you. 

#NeverOk is a joint University of Reading and Reading Students’ Union campaign which takes a stand against negative behaviours including all forms of bullying, harassment, and discrimination.

We are committed to ensuring that our campuses are inclusive, supportive, and respectful places of work and study for all our students and staff.

Sometimes, even the little comments we make, when overheard by other people who may not understand the ‘joke’ or context, can cause great offence. It is important to remember we are in a diverse, multi-cultural environment where everyone deserves to feel comfortable and understand that not everyone will have the same beliefs and humour as you. It may be that you believe what you have said not to be offensive, but it is important to listen to others views and reflect on your comments to ensure a truly inclusive network. 

We do not tolerate:

- Abuse – emotional or physical behaviour which intentionally harms or injures another person, often to gain control over them

- Anti-social behaviour – acts which cause harm, distress or discomfort to an individual, a group, a community, or an environment

- Bullying – offensive, intimidating, or malicious behaviour which can be physical, verbal and non-verbal (e.g. via text or social media)

- Discrimination – when an individual or a group of people are treated less favourably based on a characteristic such as age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation

- Harassment – unwanted behaviour that is offensive or makes someone feel distressed, degraded or intimidated

- Hate crime – crime which is motivated by prejudice based on race, religion, sexual orientation, disability or transgender identity

- Racism – the belief that someone is inferior because their colour, ethnicity, nationality or race, leading to discrimination

- Sexual harassment – unwelcome behaviour of a sexual nature which could include sexual comments or jokes, touching or sexual advances without consent, and sexual assault

- Violence – behaviour involving physical force intended to hurt, damage or kill a person or animal. 

These behaviours are #NeverOK. If you experience or witness any of these behaviours, we urge you to report this to the University via Report and Support (an online tool for staff, students, and visitors to report issues of harassment, bullying, sexual misconduct, hate crimes, and other problematic behaviours), Reading Students' Union and/or the Police.

If you feel that you have received service above and beyond the call of duty we would love to hear from you. Every month a member of staff can receive an award for outstanding service. If you feel a staff member has done something to deserve this award, please email accommodationonline@reading.ac.uk or use the ‘Tell Us’ function on the app and select ‘positive feedback’.  You can also leave a Student Crowd review and tell us about a particular member of staff.

If you’re arriving out of hours (between 17.30 – 08.30), your group reception is likely to be closed. Have a look at the Out of Hours Guide.

Except in very specific cases, students living in halls are unable to bring a car or to park either on campus or within a one-mile radius of the University. The area around the University is for residents parking only. For more information visit the parking webpages.

Visitor parking

Visitors on site between 08:00 and 17:00, Monday – Friday will be required to display a temporary parking permit. Permits must be purchased online in advance from the University's store and cost £5.25 per half day or £8.40 per day. Once you have made the online payment please ensure you print your receipt and take it to your Group Reception, so they can issue your permit.

Car Park 1A is a pay and display car park and visitors may also park here, spaces permitting. 

Parties cannot be held in bedrooms, kitchens or other living areas as these are not suitable for this purpose and disturb others living nearby. 

You must not keep pets or animals (including fish) in hall unless it is an assistance animal agreed with the University and declared on your accommodation application. If you are planning on bringing an assistance animal, you should also contact the Disability Advisory Service well in advance of your arrival.

Common causes of pests in halls are poor housekeeping, especially in kitchens, so it’s important to keep kitchens clean and tidy. Pests may also be brought into the accommodation by accidental import in luggage and food. It’s best to avoid keeping any food in your bedroom. To help identify pests and determine if any action is needed please see the Pests and Insects poster on your kitchen noticeboard or by clicking here.

If you are concerned or see any pests, please report this to the Halls Hotline on 0800 029 1984. A specialist pest control company will investigate any reports and we will address the issue in line with their recommendations. 

To effectively manage your stay in University accommodation the University and UPP will process your personal data for the following purposes:

- The provision, administration, and management of the accommodation,

- The detection and prevention of crime and administering of disciplinary procedures,

- The measurement of student satisfaction,

- The allocation of rooms,

- The management of insurance

- Health, safety, and welfare, including infectious disease control measures and public protection,

- The assessment of any reasonable adjustments or specific accommodation needs.

Personal data provided by the University to UPP may include (but is not limited to):

- Title, forenames, surname,

- Previous name (if applicable),

- Date of birth,

- Sex,

- Disability,

- Contact and home address,

- Mobile and landline phone numbers,

- Email addresses,

- Student number,

- UCAS (personal ID) number,

- Course applied for (including name, faculty, and department),

- Status of application,

- Category of student (e.g. postgraduate/undergraduate),

- Academic year,

- Course dates,

- Fee status, 

- Enrolment status (if enrolled)

Your personal data will be held in confidence and securely by both the University and UPP.

More information on your rights and contact details for our Data Protection Officer can be found in the Student Privacy Notice.  The privacy notice explains the nature of the personal information that the University and the Henley Business School processes for the purposes of the provision of teaching and learning. 

If there is anything in the privacy notice that is unclear, or you do not understand, please contact our Data Protection Officer at imps@reading.ac.uk.

Confidentiality

The University’s policy on confidentiality is that information given in confidence by a student will be treated in confidence. The University owes a duty of care to all its staff and students. In some limited circumstances where we are required by law, or to comply with any legal obligations, to investigate misconduct or to assist with the investigation of criminal offences, or where there is a serious risk to your safety, or the safety of others we may lawfully share data, only where strictly necessary, without your consent.

Your full postal address is available to view on the applicant web portal by clicking the ‘information’ drop-down list and selecting ‘personal data’. You can also see your post address on your key fact sheet, which can be found on the Accommodation Portal with your contract documents. 

When you arrive, you’ll be given a key to access your shared post box. Your hall takes no responsibility for missing items of post. Registered post and parcels can be collected from either the post room or Group Reception during opening hours depending on your hall. If a parcel or registered mail has been received, you will be notified via email or through the app. Please bring proof of identity (e.g. your Campus Card or QR code on app) when you come to collect your delivery. Each group of halls also has access to an Amazon locker, where you can collect your parcels 24-hours a day.

We are unable to forward post to a new address – any post received after a student has departed from hall will be returned to the sender. 

We reserve the right to not accept deliveries that may present a health and safety risk – normally if the item is large, heavy or potentially dangerous.

Collecting post and parcels:

During the semester:

• Monday & Friday
• 08:30-09:30 & 14:00-18:30

Outside of the semester, and during the vacation weeks:

• Monday - Friday
• 08:30-09:30 & 14:00-17:30

Before collecting your parcel, please ensure you have received a parcel notification via the Home at Halls app.

We aim to allocate students together who consider themselves to have a ‘quieter lifestyle’. Please note: We can’t guarantee a permanent quiet environment. Communal living will always involve some level of noise, including from outside the building. However, by placing students requesting a Quieter Lifestyle together we hope to better meet the expectations of our students. 

In respect of noise, the Terms and Conditions of Residence require occupants: 

‘to show respect, at all times, for all persons living and/or working in the Hall or in the locality of the Hall and not to cause or do anything that is likely to cause a nuisance or annoyance to them. 
to keep noise at a level that does not interfere with the study, sleep or comfort of persons living and/or working in the Hall and in particular, not to make or allow any loud noise (including but without limitation to televisions, playing music or musical instruments, talking loudly on the phone or playing video games) between 23:00 and 08:00 hours. 

In University accommodation, we ask that you try to live by a Reduce, Reuse, Recycle principle.

Reduce – Buy only what you need, avoid buying items with lots of packaging print double sided, share common household items e.g. washing-up liquid (if you’re in a self-catered hall) or give away leftover food rather than throwing it away.

Reuse – Use ‘bags for life’, swap unwanted clothes with friends or donate to charity and participate in Reading Students' Union ‘freecycle’ events.

Recycle – There are different coloured bins in each kitchen and also in the bedrooms. The recyclable bins will be supplied with clear bin liners – please make sure any waste in these bins is clean.

For more information on what to recycle, please refer to the posters displayed in your kitchen on your arrival. 

Non-recyclable materials placed in the clear liners contaminates the contents, causing it to be re-directed to general waste sites. Where kitchens continuously contaminate bags, residents may be charged the extra cost of general waste.

Examples of materials you may be unsure about: 

Batteries, postage stamps and toner cartridges- You can recycle these items at your local Group Reception.

Clothes- The recycling banks near your hall include a British Heart Foundation recycling bin which accepts clothing and shoes in good condition.

Electrical items- Recycling banks are provided near your hall.

Food waste- All self-catered halls facilitate food recycling.

Glass- Separate bins for broken glass are available in your kitchen. All other glass should be recycled at the recycling bottle banks are provided near your hall. You will need to remove glass from the flat yourselves.

Paper and cardboard- Separate containers are provided in your kitchen.

Plastic- Separate containers are provided in your kitchen.

Metal- Separate containers are provided in your kitchen.

Report and Support is an online tool for staff, students, and visitors to report issues of harassment, bullying, sexual misconduct, hate crimes, and other problematic behaviours. Users can report with their name and details to receive support from the University, or you can report anonymously.

Details on applications for returning to hall will be released during the first semester. For more information, visit the return to halls webpage. 

All room move requests are considered on a case-by-case basis and the likelihood of you being able to move rooms depends on availability.

Visit the moving room webpages for more information.

Please ensure you have read the information around room moves before completing the form.

For more information on respect, please see Living in our halls community and #NeverOk.

Event Reps 

Each year Reading Students' Union recruits a team of Events Reps. These are students who will be there to welcome you when you arrive in Reading and provide you with information about the events that will be taking place on campus, going the extra mile to help you settle in. Your Events Reps will be your main point of contact for anything social and also organise some of the smaller activities in halls which helps to create a great community spirit. 
 
Find out about your reps, what they have planned for you this academic year and how you can get involved! If you want to know more about Reading Students' Union, your Students’ Union, have a look at their website and follow them on social media:

@ReadingUniSU
@Readingunisu

For other events, see the Student Life Events page on Essentials, or the Student Life Instagram. 

Personal safety

Although Reading is a safe area in general, you should take precautions to look after yourself:

- avoid being out on your own after dark
- avoid dark alleys, parks and isolated areas, especially at night
- let your friends know when you are going out, where you are going and roughly what time you expect to be back

The University’s website provides excellent additional security advice. Visit the Security Services website for information.

Your safety responsibilities

 As a student, you must take reasonable care for your own health and safety and that of other people who may be affected by what you do.

You must:

- comply with all safety rules and instructions

- report any accidents, near misses or significant hazards to the Halls Hotline on 0800 029 1984

- not misuse or interfere with anything provided for your health, safety and welfare, such as fire alarms, fire extinguishers and fire doors

- ask for help or clarification required 

- Safe behaviour around campus

Our campuses, and Whiteknights in particular, are shared by pedestrians, cyclists and vehicles. To keep yourself and others safe, please be considerate and follow the simple guidance below:

- when moving around campus, be aware of other road users – cyclists, vehicles and pedestrians. Walk on pathways wherever possible and use designated crossings

- if you cycle, please stick to the roads, and only cycle on footpaths where there is no alternative – note that pedestrians have priority on footpaths and may not see or hear you coming

- be aware of your surroundings – avoid wearing headphones or texting on your mobile whilst moving around campus

- if you cycle, please make sure you have good lights and wear something high vis so that other road users can see you, especially in the dark

- obey all road safety signs, including speed restrictions and no entry signs 

For more information on campus safety see the Campus Code of Behaviour.

You are asked to pay attention to security at all times and to use the security measures that are provided. The following are common sense tips for keeping your accommodation secure:

- don’t leave room and flat doors unlocked, even if you are just out for a short-time

- don’t allow people into your room or flat that you don’t know, and don’t leave them unaccompanied

- always ask contractors and staff for ID – if you unsure about their identity, ask them to wait and telephone the Halls Hotline on 0800 029 1984 to check

- if you live in a ground floor room always shut your window when you are away from your room. Do not leave expensive items in view of any passer-by and if you are returning to your room late at night

- consider closing the curtains before you depart

- if you see someone or something suspicious, tell a member of staff (via the Halls Hotline on 0800 029 1984)

- keep your accommodation keys/access card safe and don’t keep your address with them

- ensure you have the necessary level of insurance cover for your possessions 

Student occupied properties can be targets for burglary. We strongly advise that you don’t leave valuables, especially laptops unattended on view in your accommodation.

If you are burgled or become a victim of any crime you should contact both the Police and the Halls Hotline on 0800 029 1984 immediately. Call 101 to report a non-emergency crime, or to give information to Thames Valley Police. Call 999 in an emergency. We encourage students to register their property at www.immobilise.com. This is a free service which helps police identify stolen property and makes insurance claims for lost property easier as you will have all the information required to hand. You may also wish to mark your property using a UV pen. We recommend you mark all your text books, study notes, USB sticks etc. in case they are handed into University lost property. 

Security is provided through mobile and foot patrols by University security staff, a 24-hour control room monitoring CCTV cameras and management of electronic access control and alarm systems.

The University and halls staff also work closely with local Police. If you need assistance from Security, you should contract them via the Halls Hotline on 0800 029 1984 or an emergency help point. If Security attend an incident or job you may be asked to show your student ID card, which you must do if requested.

Find out more about Security Services on their webpages.

Smoking indoors in hall is not allowed and contravenes the University’s Regulations (this includes conventional cigarettes, electronic cigarettes and all types of smoking equipment) – it is a serious fire risk and an inconsiderate annoyance to the non-smoking majority. It is also against the law. The University will always take disciplinary action against students who are caught breaking this rule. The standard fine for a first offence is a £50 fine. Repeat offenders will face larger penalties and can also have their Student Residence Agreement terminated.

Please take note of signs externally around the halls areas which indicate where smoking is permitted.

Many students wish to stay on in halls after their contract end date. Some of our halls are available throughout the summer, some are available only for short-term bookings and some are not available at all past your contract end date.

If you wish to extend your booking, please carefully check your contract end date, this can be found on your accommodation contract in your personal applicant portal.

Visit the Stay@Reading webpages for more information. 

The University has committed to the Universities UK Code of Practice for the Management of Student Housing.

The Student Accommodation Code has been designed to protect your rights for safe, good quality university accommodation, wherever you are studying, and to make sure you get the best out of your time living in university of college residences. It outlines everything you should expect from your university managed accommodation as well as your responsibilities as tenants.

The Code protects your rights to:

- a healthy safe environment

- timely repairs and maintenance

- a clean, pleasant living environment

- a formal, contractual relationship with your landlord

- a living environment free from anti-social behaviour

Information about the Code and details of the full code can be viewed on the Student Accommodation Code website.

A complaints procedure external to the University exists in respect of breaches of the Code, should any complaint not be resolved through the accommodation services or University complaints procedures. 

The experience you get from living in halls means more to us than anything! Our aim to create a halls community which helps you achieve your goals – developing as an individual through providing the environment and opportunities for both social engagement and personal development.

We welcome students from different cultures and backgrounds and want everyone to feel they belong. Our halls communities are vibrant and diverse with fantastic facilities in great surroundings and we can’t wait for you to join us! 

Home at Halls is our residence life program with a team dedicated to organising free and low-cost events for everyone living in halls at the University of Reading. Our activities involve cultural experiences, fitness and well-being, life skills, seasonal celebrations and so much more! We welcome students of all ages to participate, meet new people, and make the most of living within the University’s community.

For many students, this may be the first time you have had to agree an accommodation contract or a contract of any sort, therefore navigating the terms and conditions of the  Student Residence Agreement (SRA) 2024/25 can be unfamiliar territory. Here are a list of frequently asked questions (FAQs) you may have about the residency agreement.  Please get in touch with the Accommodation Office at accommodationonline@reading.ac.uk or call 0118 200 5011 if you have further questions.

Terms and Conditions of residence

The University’s offer of accommodation, the standard terms and conditions of residence (viewable on the Accommodation section of the RISIS portal) create a legally binding contract between the University and the student. Please read all the conditions and make sure you understand and agree to all of them. The agreement becomes binding when you indicate on the portal that you accept the University’s offer of accommodation or, if earlier, when you are given possession of the accommodation, which includes acceptance of the keys.

If you are considering any of the following:

- withdrawing from the University

- leaving halls to move home or into privately rented accommodation

- transferring properties or room

Please refer to the standard terms and conditions of residence online for more information and contact the Accommodation Office at the earliest opportunity at accommodationonline@reading.ac.uk. 

There are several study spaces in Childs, Mackinder, St. George’s, Stenton, Wantage and Wessex, for Hall residents, accessible using your campus card. Ask your Group Reception or have a look at your Group’s service map if you’re not sure where they are.

Study Spaces are usually open 24 hours a day, every day. If you are having any difficulties accessing your Study Space please contact your Group Reception. 

In all cases you will now need to purchase a TV licence. We advise you to check the official website to find out how to apply and pay, or call 0300 790 6131. 

Don’t dispose of any other items down the toilet other than human waste and toilet paper. This includes, but is not limited to, items such as sanitary items, face wipes, cleaning wipes and cotton wool. This is to avoid major problems with the drainage even in the newly-built halls. 

Reading offers excellent transport links and the University has dedicated webpages for sustainable travel information.

You can also sign-up to the Twitter @UniRdg_Sust and Facebook Sustainability Services University of Reading groups to ensure you receive up-to-date notifications of the latest events and offers.

Bicycles

Lockable bicycle sheds and storage areas are provided across the halls. Please ask to your Group Reception if you require access to a bicycle shed. Bicycles must not be brought into buildings at any time.

Make sure you have lights on your bicycle for cycling in the dark. This is important to avoid accidents with pedestrians, drivers and other cyclists. It’s also part of the law in the UK and you can be fined if you don’t.

All bicycles should be securely locked with a good quality solid D-lock. For more advice on keeping your bicycle safe, please visit the Security Services webpages. 

Bicycles are covered by the insurance policy up to a value of £300 – you should consider ‘topping up’ this cover if your bicycle is more valuable. There are other restrictions around bicycle coverage, such as damage, accidental loss and theft when it’s off campus.

No bike? No problem, introducing the UniCycle bike hire scheme

You could hire a bike from UniCycle run by Reading Students' Union. This is a small scheme with a limited number of new or second-hand bicycles for hire by the semester or year. For more details about the scheme, please contact Reading Students' Union via email at student.activities@rusu.co.uk.

Please make sure you cycle safely and considerately, both on and off campus. Pedestrians have priority on paths on campus at all times. 

The University offers free cycling training courses and cycle maintenance sessions to ensure you’re cycling safely and confidently on the roads. We have secure cycle parking compounds on campus and operate a cycle hire scheme, as well as holding a second-hand bike sale at the start of the first semester. Have a look at the University’s cycling webpages. 

Buses

Reading Buses run frequent services that stop on, or near campus throughout the day and night. The main routes connecting campus with the town centre are the Claret and White Knight routes (21 and 20). Discounted tickets are available for students direct from Reading Buses, but you’ll need your Student ID Card. 

Please note that Reading Buses do not give change, so you’ll need the exact cash; or you can pay via contactless card, or mobile tickets on smartcard or app. For more information visit the Reading buses website or download their free app on iOS or Android by searching for ‘Reading Buses’.

Co-wheels Car Club

Our Co-wheels Car Club scheme means not having your car in Reading is not a problem! You can hire a Co-wheels Car for as little as half an hour from Whiteknights Campus or Sherfield Hall; and the cars come with comprehensive insurance and fuel in the pricing. Students who have held a full driving licence for at least 12 months can sign-up for membership and receive free driving credit when using a University email address and special code (terms and Conditions apply). Co-wheels also have other cars available around Reading. For more information visit the Co-Wheels website.   

Electric Personal Transporters and Scooters 

E-scooters fall within the legal definition of a “motor vehicle” therefore the laws that apply to motor vehicles also apply to e-scooters. It is illegal to use an e-scooter: E-scooters fall within the legal definition of a “motor vehicle” therefore the laws that apply to motor vehicles also apply to e-scooters. It is illegal to use an e-scooter:

• on private land without the permission of the landowner (the University does not grant permission for the use of e-scooters on its campuses).
• on a public road without complying with a number of legal requirements, which potential users will find very difficult.
• in spaces that are set aside for use by pedestrians, and cyclists, this includes on the pavement and in cycle lanes.

UPP works in partnership with the University of Reading to run the halls on behalf of the University. Our staff deliver services to the halls including cleaning, maintenance, reception services and management.

Pastoral care staff, including the Wardens and Security staff are directly employed by the University. Both UPP and the University are committed to providing you with the highest quality of standards and service.

Useful contact information

Here is a small list of useful contact information, click on the department name to see their webpages:

Counselling and Wellbeing 
E: Counselling@reading.ac.uk 
T: 0118 378 4216

Disability Advisory Service (DAS)
E: Disability@reading.ac.uk 
T: 0118 378 4202

Finance – payment issues or debts
E: studentcreditcontrol@reading.ac.uk

Finance - refunds 
E: studentpayments@reading.ac.uk

International Student Advisory Team 
E: int.adv@reading.ac.uk 
T: 0118 378 8038

Student Services reception 
E: studenthelp@reading.ac.uk
T: 0118 378 5555

Student Welfare
E: studentwelfare@reading.ac.uk 
T: 0118 378 4777
Drop in: Ground Floor, Carrington Building, Mon – Fri 10:00-16:00

Security
E: safety@reading.ac.uk 
Emergency number: 0118 378 6300

Reading Students' Union
E: enquiries@rusu.co.uk

You are responsible for the behaviour of your visitors at all times:

- You must register overnight visitors either by completing the form at your local Group Reception or via the app (any visitor who is in a hall after 02:00 is regarded as an overnight visitor),

- No overnight visitors under the age of 16 are permitted,

- Overnight visitors should not stay for longer than two nights in any rolling seven-night period,

- Consideration must always be given to neighbours when entertaining and particularly when visitors leave,

- Visitors must be willing to identify themselves and their hosts if challenged. Otherwise they may be asked to leave the hall immediately,

- We may remove or exclude your Visitors from the Accommodation or the Hall where we have reasonable grounds to believe that this is necessary for the safety and/or wellbeing of other persons,

- Nobody may sleep overnight in any shared common area or communal room,

- You must not allow visitors to use your room in your absence,

- Sub-letting of rooms is strictly not allowed,

- Visitor parking permits need to be purchased online in advance via the University's store. 

To register to vote at your university address, please go to the Register to Vote webpages.

Why should I be on the electoral register?

If you aren’t registered, you can’t vote. The electoral register is also used in Credit Referencing when buying some items, such as mobile phones or opening a bank account.

I’m not British, can I vote?

Commonwealth and Republic of Ireland citizens are entitled to register to vote in all election in Britain. Citizens of European Union states are entitled to register and vote in local elections.

I’m already registered at my home address

That’s great, though it’s worth checking that you still are. If your home and university address are in two different local authority areas, you can vote in local elections in both areas.

However, even if you are registered in two areas – at home and at university – you can only vote once at a general election/referendum.

For more information visit the Electoral Commission website.

Halls locations and walking distances on campus.

Student welfare, pastoral care, and the management of student conduct and behaviour are the responsibility of Student Services. The Wardens are live-in members of staff and are there to offer help and support on any matters of concern. They have considerable experience and are an excellent source of advice on any academic or personal matter.

Hall Mentors are postgraduate students employed by the University to help you settle into halls life. They work closely with the Wardens and form part of the Hall Welfare team. Hall Mentors live in halls, have lots of student experience and are a great resource, so do feel free to contact them.

Wardens and Hall mentors are available to see any student by appointment. Find out their contact details on the poster in your kitchen. You can also get in touch with them via the Halls Hotline on 0800 029 1984. 

Our Housekeeping teams provide a limited waste removal service as follows:

Area	Frequency	Responsibility
Bedroom and en-suite bathroom	As required	You must empty your bedroom waste in the main waste bins in the kitchen area. You will be provided with new bin liners on a weekly basis.
Shared bathrooms	Waste will be removed on your cleaning day. Sanitary bins are emptied on a scheduled basis by our contracted providers, however our staff will swap out any that become full in the interim	UPP Housekeeping
Shared kitchen	Twice a week	UPP Housekeeping and your responsibility
Individual kitchen e.g. in studio flat	As required	You must remove your waste to the bin store area
Communal areas and social space	Daily, Monday to Friday except bank holidays and University closure days	UPP Housekeeping

 

Weapons and firearms including and not limited to: firearms, ammunition, swords, collector’s knives, knives other than those being used for domestic tasks, replica guns, all BB guns, airsoft guns and paintball guns are strictly prohibited in halls and at the University. 

We have a wide range of support available for your time at the University of Reading, please visit the wellbeing webpages.

What to bring

In addition to your personal items, you will need to bring:

- cookware (e.g. pots and pans) – make sure you know if your hall has induction pans! See your E-induction or key fact sheet for clarification,
- crockery and utensils,
- towels,
- bed linen – check your bed size in your E-induction or key fact sheet,
- duvet and pillows – check your bed size in your E-induction* or key fact sheet.

Please note: rooms in Bridges Hall require a sheet to fit a double bed as they are a non-standard size and longer than a standard bed. Be certain about your bed size and check your key fact sheet for your hall with your contract documents on the Accommodation Portal. 

Have a look at our longer helpful ‘what to bring’ list online.