New legal advice request process

Colleagues requiring advice from Legal Services should use a new online request form from today (Monday 15 July).

Legal Services has implemented a new HighQ system, which includes an online portal for submitting and managing all support requests.

The new system streamlines this process, providing simpler forms tailored to different types of queries, removing the need for colleagues to manually attach Word document forms to emails, and reducing the need for long email chains to gather details.

There is also built in support to help colleagues provide the right information when filling in the form, which can be used by hovering the mouse over the relevant symbol, and links to definitions and a glossary of useful terms.

The time saved will benefit colleagues submitting requests, and also allow Legal Services colleagues to spend more time resolving them.

Submitting a request to Legal Services

To submit a request in the new system, follow these steps:

1. Find the HighQ form on the Legal Services website. This is behind a staff login.
2. Fill in the form as thoroughly as possible and answer all relevant questions as this will help the process run more smoothly. Make sure you use your University of Reading or Henley Business School email address, as any other email address will result in the request being rejected.
3. After submitting a request, you will receive an email confirming your submission, and providing you with the matter reference number. Please check your junk mail box if you don’t receive this email, and contact legalservices@reading.ac.uk if you still cannot find it.
4. If your request involves a new partnership with an external organisation or company, please fill out the Due Diligence Form which is linked to in the confirmation email or on the Legal Services webpages.
5. Once the matter has been allocated to a Legal Services colleague, you will receive a follow up email confirming this. If you have not received this email within 48 hours of submitting your request, please contact legalservices@reading.ac.uk.
6. Please send the completed due diligence form, if required, to your allocated Legal Services colleague as soon as possible.

Please note, Legal Services will not send direct links to the request forms to anyone by email, so if you receive such an email please do not click on the link and inform DTS as soon as possible.

If you need to email Legal Services about your request, please include the relevant matter number in the subject of all your emails to assist with the response.